Frequently Asked Questions

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Product Information

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Ordering & Shipping My Banner

  • How long will it take to receive my order?

    Our one-of-a-kind banners take between 5-8 business days to be produced. Once produced, our products are all shipped via the US Postal Service Priority Mail in 3-5 business days. Currently, there are no expedited shipping options.

  • What type of payments do you accept?

    We accept all major credit cards and process payments through Authorize.Net® (a Visa Solution) to make your payments safe, secure, and easy.

  • May I make a cancel/change my order after it has been submitted?

    Since orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact Customer Support immediately.

  • How do I know you received my order, and how do I obtain a receipt?

    A confirmation e-mail (with receipt) will be sent within 10 minutes after order is processed. 

  • How do I track my order?

    Emails will be sent out with United States Postal Service (USPS) tracking numbers after shipments leave our shipping facility. You can track your order on the USPS website with this tracking number(s). It can take up to eight business days for orders to print and be entered into the USPS system.

  • How much is shipping?

    For our US customers, we charge a flat shipping fee of $5.00 per banner.  We ship via USPS Priority Mail.  At this time, GZR Gear ships only to addresses within the United States.

  • Will you provide a tracking number?

    Your tracking number is provided with your shipping confirmation email, which is sent when your package leaves our facility.

  • Do you ship outside the United States?

    At this time, GZR Gear ships only to addresses within the United States.

  • Can I split my order and ship it to different locations?

    No. All items within a single order must ship to a single location. A new order must be created for each new shipping address.

  • What about refunds?

    For production issues or any damage due to shipping, please contact Customer Service.